Do I receive a confirmation of my order?
After every order, an email will be sent to the specified email address to confirm. This contains information about which shoe you have ordered, in what size, color etc.
Did you not receive this email? Send an email to firstname.lastname@example.org
Can I cancel my order?
It is not possible to cancel an order. After receiving the shoe, you have 14 days to return your package for free by the carrier in question. You will receive your money back.
Can I place an order if I do not live in the Netherlands?
We deliver throughout Europe. There are shipping costs outside the Netherlands, Belgium and Germany. See the table below;
What are the payment options?
You can pay easily and in a safe way through our online shop. Your privacy is guaranteed, we will never provide your information to others. You pay securely through our well-known payment partner pay.nl, through a secure connection. Credit Card payments go through 3-D Secure, so your security is extra guaranteed.
Choose the best way for you to pay for your items. You can indicate your choice at the checkout. You have the choice between the following payment methods:
The following banks are affiliated to this: ABN AMRO, ASN Bank, Deutsche Bank, Friesland Bank, ING, Rabobank, RBS, SNS Bank, Triodos Bank and Van Lanschot Bankiers.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method. Payment is to be made to Klarna.
Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Finland, Netherlands
The payment method Pay in 14 days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment method available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. .
Do you choose the credit card payment method? Then you pay by a secure credit card transaction with MasterCard, Visa or Maestro.
Easy online payment with internet banking. Pay very easily with your internet banking details. Safe and fast.
The following banks are affiliated to this: KBC, CBC, Dexia, Fortis, ING, AXA Bank, Fintro, CBC and VDK Spaarbank.
Also, the payment with GiroPay is quick and easy. As soon as you have made the payment, you will receive a real-time notification of this payment.
PayPal is a popular and widely used way of paying online. Through a personal (and free) account, consumers can pay for their online purchases directly online by credit card, bank transfer or PayPal balance.
What if my payment does not work?
If you have problems applying one of the payment methods, please contact the relevant partner. It concerns personal data and therefore we cannot request information about this.
Exchanges and returns;
How do I exchange or return my order?
Parcels are delivered in the Netherlands with Post NL. Are you not satisfied with the shoes and do you want to return them? That is possible! Fill in the form that you received with your order and pack the shoe box in another box so that it will not be damaged. After that, confirm the return label on the box. Through a Post NL point you can return the shoes free of charge.
Belgium and Germany
Parcels are delivered with DHL or DPD. Are you not satisfied with the shoes and do you want to return them? That is possible! Fill in the form that you received with your order and pack the shoe box in another box so that it will not be damaged. After that, confirm the return label on the box. Through a DHL or DPD point you can return the shoes free of charge.
Packages returned by customers who do not live in the Netherlands, Belgium or Germany will have to be returned at their own expense. We would remind you that Bronx is not responsible for costs and returns. Please return the package by your local post office to:
Flight Forum 2500
5657 DZ Eindhoven
As soon as we have received the return you will receive a confirmation by e-mail.
I want to return multiple items, how do I do that?
Tell us the return reason of the items you want to return on the retun form. Make sure you add this to your package. Using your order reference which is mentioned on the return form we can process the return in the correct way.
Within how many days can I return my shoes?
You can return the shoes within 90 days after receipt date. Once we have received the return at our distribution center, the money will be refunded to your account within 7 working days.
I lost my return form, what now?
Lost your return form? No problem. Download it here.
I got the wrong product. What now?
Did you receive the wrong product? This is very annoying, but it could happen...
Please contact us at email@example.com so we can make sure you get the right pair!
I have a complaint. What now?
Mail your complaint to firstname.lastname@example.org so we can help you further. You can also call 0416 - 56 26 50 from Monday to Friday from 09:00h to 17:00h (Amsterdam time).
My shoes are broken. Now what?
Mail your complaint to email@example.com so we can see how serious the damage is and what we can do for you. You can also call 0416 - 56 26 50 from Monday to Friday, from 09:00h to 17:00h (Amsterdam time).
I have a complaint, but I bought my shoes from another online shop/store, what now?
If you have a complaint about BRONX shoes that you bought from another online shop/store, we ask you to go back to the retailer in question. They can then help you further.
This is because at this moment they are responsible for the complaints that customers have who bought BRONX shoes from them. The retailers where you bought the shoes will then contact us again what they can do.