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Frequently Asked Questions


Do I receive a confirmation of my order?

After every order, an email will be sent to the specified email address to confirm. This contains information about which shoe you have ordered, in what size, color etc.

Did you not receive this email? Send an email to

Can I cancel my order?

It is not possible to cancel an order. After receiving the shoe, you have 100 days to return your package for free by the carrier in question. You will receive your money back.

Can I place an order if I do not live in the Netherlands?

We deliver throughout Europe. There are shipping costs outside the Netherlands, Belgium and Germany. See the table below;


Country Carrier Estimated delivery time Order Ammount 
< 49,95  49,95 - 99,95 > 99,95
Australia Fedex 4-7 days € 14,95 € 14,95 € 14,95
Belgium DPD 1 day € 4,95 Free Free 
Bulgary GLS 5 - 6 days € 20,00 € 20,00 € 20,00
Canada  Fedex 3-5 days € 9,95 € 9,95 € 9,95
Cyprus GLS 5 - 6 days € 20,00 € 20,00 € 20,00
Denmark GLS 2 - 3 days € 4,95 Free Free
Germany DHL 1 -2 days € 4,95 Free Free
Estonia GLS 5 -6 days € 14,95 € 14,95 € 7,95
Finland GLS 4 - 5 days € 9,95 € 9,95 Free
France GLS 2 - 3 days € 4,95 Free Free
Greece GLS 4 - 5 days € 14,95 € 14,95 € 7,95
Hungary GLS 3 - 4 days € 14,95 € 14,95 € 7,95
Ireland GLS 3 - 4 days € 9,95 € 9,95 Free
Italy GLS 3 - 4 days € 9,95 € 9,95 Free
Croatia GLS 4 - 5 days € 9,95 € 9,95 Free
Latvia GLS 5 - 6 days € 14,95 € 14,95 € 7,95
Lithuania GLS 4 - 5 days € 14,95 € 14,95 € 7,95
Luxembourg GLS 1 -2 days € 4,95 Free Free
Malta GLS 5 -6 days € 14,95 € 14,95 € 7,95
Mexico Fedex 4-7 days € 14,95 € 14,95 € 14,95
Netherlands Post NL 1 day € 4,95 Free Free
New Zealand Fedex 4-7 days € 14,95 € 14,95 € 14,95
Austria GLS 3 -4 days € 4,95 Free Free
Poland GLS 3 - 4 days € 9,95 € 9,95 Free
Portugal GLS 3 - 4 days € 9,95 € 9,95 Free
Romania GLS 4 - 5 days € 14,95 € 14,95 € 7,95
Slovenia GLS 3 -4 days € 4,95 Free Free
Slovakia GLS 3 - 4 days € 4,95 Free Free
Spain GLS 3 - 4 days € 9,95 € 9,95 Free
Czech Republic GLS 3 - 4 days € 4,95 Free Free
United States of America Fedex 3-5 days € 9,95 € 9,95 € 9,95
Schweiz Fedex 3 - 4 days € 12,95 € 12,95 € 12,95
Norway Fedex 3 - 4 days € 12,95 € 12,95 € 12,95
Iceland Fedex 4 - 7 days € 12,95 € 12,95 € 12,95

All final prices are in EUR.

The final prices in other currencies depend on the current exchange rate.

International shipping policies

If you order products from our website for delivery to an international destination outside the EU. Your order may be subject to import duties and taxes once a shipment reaches your country.
You will be responsible for payment of these import duties and taxes. We cannot make any predictions about these amounts ourselves and have no control over them.

International orders may be subject to customs clearing procedure.This control can lead to delays, longer than the original delivery time.

When you place an order at our website, you are considered the "importer or record" and you must comply with all laws and regulations of the country where you receive the goods.
We will not be liable or responsible if you break any such law.

Please be aware of a longer delivery time due to the circumstances of the coronavirus. Keep a close eye on the tracking link, here you can see the most current status of your shipment.
Take care of your loved ones and yourself. Stay safe!


What are the payment options?

You can pay easily and in a safe way through our online shop. Your privacy is guaranteed, we will never provide your information to others. You pay securely through our well-known payment partner, through a secure connection. Credit Card payments go through 3-D Secure, so your security is extra guaranteed.

Choose the best way for you to pay for your items. You can indicate your choice at the checkout. You have the choice between the following payment methods:


The following banks are affiliated to this: ABN AMRO, ASN Bank, Deutsche Bank, Friesland Bank, ING, Rabobank, RBS, SNS Bank, Triodos Bank and Van Lanschot Bankiers.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method. Payment is to be made to Klarna.
Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Finland, Netherlands

The payment method Pay in 14 days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment method available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. .

Credit card

Do you choose the credit card payment method? Then you pay by a secure credit card transaction with MasterCard, Visa or Maestro.


Easy online payment with internet banking. Pay very easily with your internet banking details. Safe and fast.

Mister Cash

The following banks are affiliated to this: KBC, CBC, Dexia, Fortis, ING, AXA Bank, Fintro, CBC and VDK Spaarbank.


Also, the payment with GiroPay is quick and easy. As soon as you have made the payment, you will receive a real-time notification of this payment.


PayPal is a popular and widely used way of paying online. Through a personal (and free) account, consumers can pay for their online purchases directly online by credit card, bank transfer or PayPal balance.


What if my payment does not work?

If you have problems applying one of the payment methods, please contact the relevant partner. It concerns personal data and therefore we cannot request information about this.


Exchanges and returns;

How do I exchange or return my order?

Returns are for your own expense. We can not exchange an article for you.

1. Fill in the return form, delivered in the box.

2. Go to the website:

3. Choose drop-off or pick-up (+ €2,-) and follow the steps. If your country is not on the list you can return the package to:

Make sure to add the return form.

Promese Logistics Att. Bronx shoes

Flight Forum 2500

5657 DZ Eindhoven The Netherlands

As soon as we have processed the return you will receive a confirmation by e-mail. This can take up to 5 working days after we received the return in our warehouse.

Within how many days can I return my shoes?

You can return the shoes within 100 days after receipt date. Once we have received the return at our distribution center, the money will be refunded to your account within 7 working days.



I got the wrong product. What now?

Did you receive the wrong product? This is very annoying, but it could happen...

Please contact us at so we can make sure you get the right pair!


I have a complaint. What now?

Mail your complaint to so we can help you further. You can also call 0416 - 56 26 50 from Monday to Friday from 09:00h to 17:00h (Amsterdam time).


My shoes are broken. Now what?

Mail your complaint to so we can see how serious the damage is and what we can do for you. You can also call 0416 - 56 26 50 from Monday to Friday, from 09:00h to 17:00h (Amsterdam time).


I have a complaint, but I bought my shoes from another online shop/store, what now?

If you have a complaint about BRONX shoes that you bought from another online shop/store, we ask you to go back to the retailer in question. They can then help you further.

This is because at this moment they are responsible for the complaints that customers have who bought BRONX shoes from them. The retailers where you bought the shoes will then contact us again what they can do.