Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Necessary cookies help make a website usable by enabling basic functions like page navigation, store your preferences and access to secure areas of the website. The website cannot function properly without these cookies.
After every order is placed, a confirmation e-mail is sent to the e-mail address provided. It contains information about which shoe you have ordered, in which size, colour, etc.
Did you not receive this e-mail? Please send an e-mail to email@example.com.
Can I cancel my order?
It is not possible to cancel an order with us. However, you do have 100 days after placing the order to return your package. You will then receive your money back, but the return costs are at your own expense.
Can I place an order if I do not live in the Netherlands?
We deliver all over Europe. However, there are shipping costs outside the Netherlands, Belgium and Germany.
What are the payment options?
You pay easily and safely via our webshop. Your privacy is guaranteed, we will never share your details with others. Payment takes place via a secure connection and via our well-known payment partner Mollie. Credit card payments are processed via 3-D Secure, which further guarantees your safety. Choose the best way for you to pay for your items. You can make your choice at checkout. More information on payment options can be found here.
My payment is not working, now what?
If you have problems applying one of the payment methods, please contact the relevant partner about this. This is because it involves personal data and therefore we cannot request information about it.
EXCHANGES AND RETURNS
How do I exchange or return my order?
Is the ordered item not to your liking? Then you may return the package within 100 days of placing the order. Return costs are at your own expense and vary per country. We cooperate with the return service Returnless.
We will send you a free return label as soon as possible.
My shoes have broken, what now?
Mail a description and photo of your complaint to firstname.lastname@example.org, so we can check how serious the damage is and what we can do for you. Please include the order number of your order. You can also call 0416 - 56 26 50 from Monday to Friday, from 09:00 to 17:00.
I have a complaint but I bought my shoes from another webshop/store, what now?
If you have a complaint about BRONX shoes bought at another webshop/store, please go back to the relevant retailer. They can then help you further. This is because they are currently responsible for complaints from customers who bought BRONX shoes from them. The retailers where you bought the shoes will then contact us again to see what they can do.