Frequently Asked Questions

My shoes have broken, can I get my money back?

Sorry to hear that your shoes broke. You can report the complaint using the following complaint form:

1. Go to
2. Enter your order number and e-mail address of the order.
3. Select the product and the reason of the complaint.
4. Submit the return request form.

We will assessed the complaint as soon as possible and see what we can do for you.