Refund policy
Return Policy & Right of Withdrawal
We offer a 100-day return policy, which means you have 100 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the item does not meet your expectations, you can return the package within 100 days of receipt. The costs for the return shipment are at your own expense.
How to start a return
We partner with Returnless to make the process simple:
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Go to https://bronxshoes.returnless.com/en or scan the QR code on the return form in your box.
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Enter your order number and the email address used for the order.
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Select the item(s) you wish to return and the reason.
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Click "Choose shipping method".
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Enter your details and select your preferred carrier.
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Complete the checkout, and you will receive your return label immediately.
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Place the return form inside the box and ensure it is securely sealed.
You will receive an email confirmation once finished. Please note: items sent back to us without first requesting a return through our portal will not be accepted.
Questions? Reach out to us at: hello@bronxshoes.com.
Damages and Issues
Defective shoes? We apologize for the inconvenience. You can report a claim using our online form: 👉 https://bronxshoes.returnless.com/en
Upload a photo of the issue, and we will review it as soon as possible. If the claim is valid, we will provide a prepaid return label at no cost to you.
Important Notes
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Right of Withdrawal: The legal right of withdrawal applies regardless of price reductions (Sale) and also applies to the purchase of gift cards, provided they have not been redeemed at the time of withdrawal.
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Exchanges: We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Refunds
Once your return arrives at our warehouse, it takes approximately 14 days to process. If you haven't received an update after 14 days, please contact us at hello@bronxshoes.com.