Frequently Asked Questions

I received the wrong product, what now?

Did you receive the wrong product? Our sincere apologies for this.

You can register the item by following these steps:
1. Go to
2. Enter your order number and e-mail address.
3. Select the product and the return reason "Received the wrong product''.
4. Describe the complaint.
5. Upload at least one photo.
6. Submit the return request form.

We will assessed the complaint as soon as possible and see what we can do for you.